Returns & Refund Policy

We want you to be fully satisfied with your Talaria e-bike purchase. If the product does not meet your expectations, please review the following terms for returns and refunds.

Returns Policy

• You may request a return within 30 days of the original shipment date.

• Items must be returned in their original sealed packaging, unopened and undamaged.

• Once you receive a shipping notification, order cancellation is no longer possible; instead, a return request must be made.

• Shipping fees are non-refundable for returns due to change of mind.

• We reserve the right to refuse returns if the product has been opened, used, altered, or modified with third-party or aftermarket parts.

• Upon receipt and inspection confirming the product is complete (with original packaging and contents) and undamaged, we will issue a refund for the purchase price minus shipping and handling fees.

Refunds Policy

• After we receive and inspect your returned item, we will notify you by email of the refund approval or rejection.

• If approved, refunds will be processed and credited to your original payment method within 15 business days.

Late or Missing Refunds

• If you have not received your refund yet, please first check your bank or payment account again.

• Contact your bank or payment provider, as processing times may vary.

• If you still have not received your refund after this, contact us directly at:

Email: contact@talariaebikeeu.com
Phone: +49 152 1327 0610

Need Assistance?

For any questions or support regarding returns or refunds, please reach out to our customer service team:

Email: contact@talariaebikeeu.com
Phone: +49 152 1327 0610

We’re here to help ensure your satisfaction.